Refund and Returns Policy

Refund and Returns Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item within 30 days of delivery for a refund or exchange.

Conditions for Returns:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• Please note: Due to the natural characteristics of agate, slight variations in color, banding, and texture are not considered defects. These unique markings are what make your piece one of a kind.

Non-returnable items:

• Customized or personalized items.
• Items damaged due to improper use.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Shipping Costs:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us:
For any questions regarding returns, please contact us at support@tok2026.com.